Patient Experience Concierge

Montgomery College; Spring Hill, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health seeks a Patient Services Specialist to manage front desk operations, greet patients, verify appointments, and handle insurance updates. The role requires courteous communication, accurate chart preparation, and effective coordination with clinical staff to maintain smooth patient flow.

Responsibilities include collecting co-pays, updating demographic and insurance data, and documenting interactions in the medical record system.

Qualifications

• 1 year of relevant work experience in a patient services or front desk role.
• Ability to manage phone and in-person inquiries with courtesy and professionalism.
• Familiarity with medical records processing and EPIC or similar systems is a plus.

Responsibilities

• Greet patients and guests visiting the clinic and verify appointments.
• Check in/out patients, update insurance information and collect co-pays.
• Schedule, pull, and prepare patient charts for visits; maintain privacy per policy.
• Process messages and referrals accurately; transfer calls as needed.
• Provide directional assistance and maintain a neat, organized reception area.

Skills

Customer service

Telephone etiquette

Cash handling

Scheduling appointments

Medical office experience

Teamwork

Education

High School Diploma or GED

Job description

Vanderbilt Health seeks a Patient Services Specialist to manage front desk operations, greet patients, verify appointments, and handle insurance updates. The role requires courteous communication, accurate chart preparation, and effective coordination with clinical staff to maintain smooth patient flow.

Responsibilities include collecting co-pays, updating demographic and insurance data, and documenting interactions in the medical record system.