Patient Experience Coordinator

Montgomery College; Nashville (TN); On-site; USD 32,000 - 50,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to help patients before, during and after appointments. You will schedule procedures, manage registrations and coordinate with outside facilities to ensure orders are ready.

The role emphasizes clear communication, efficient use of patient portals, and delivering high-quality service in a fast-paced academic health system that values teamwork and patient care.

Qualifications

• Customer service oriented with focus on patient needs.
• Ability to schedule appointments, procedures and other services.
• Accurate documentation of patient information and terminology.

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities to ensure pre-appointment orders are received and viewable.
• Communicates with patients through the patient portal to route appropriately.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology & Documentation

Appointment & Procedural Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking an Associate Patient Service Specialist to help patients before, during and after appointments. You will schedule procedures, manage registrations and coordinate with outside facilities to ensure orders are ready.

The role emphasizes clear communication, efficient use of patient portals, and delivering high-quality service in a fast-paced academic health system that values teamwork and patient care.