Patient Services Navigator

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt University Medical Center is seeking a capable Front Desk / Patient Access professional in Nashville to manage patient check-in/check-out, handle scheduling across multiple departments, and coordinate care with clinics and providers. The role emphasizes excellent patient service and accurate data entry.

The candidate will engage with diverse patients, support insurance updates, and contribute to a smooth pre- and post-visit experience within a busy academic health system.

Qualifications

• Previous front desk or patient access experience preferred.
• Excellent communication and interpersonal skills.
• Ability to coordinate with multiple departments and providers.

Responsibilities

• Check-in and check-out of patients.
• Schedule appointments, procedures or surgeries across systems.
• Coordinate follow-up appointments and referrals with care teams.
• Assist with patient documentation, insurance updates and cash handling.
• Provide courteous, professional patient interactions and accurate information.

Skills

Customer service

Communication

Teamwork

Tools

Scheduling software

Electronic Health Records

Job description

Vanderbilt University Medical Center is seeking a capable Front Desk / Patient Access professional in Nashville to manage patient check-in/check-out, handle scheduling across multiple departments, and coordinate care with clinics and providers. The role emphasizes excellent patient service and accurate data entry.

The candidate will engage with diverse patients, support insurance updates, and contribute to a smooth pre- and post-visit experience within a busy academic health system.