Patient Concierge & Scheduling Specialist

Women's Vascular Summit; Nashville, Northern (TN, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Vanderbilt University Medical Center in Nashville seeks an administrative support professional to assist patients before, during, and after appointments. The role involves inbound/outbound calls, scheduling, cash handling, and updating patient insurance information, with coordination across multiple services or facilities.

The position requires strong customer service, attention to detail, and the ability to navigate complex scheduling needs across locations.

Qualifications

• Minimum 1 year relevant work experience in a patient-facing or administrative role.
• High School Diploma or GED required.

Responsibilities

• Conducts patient check-in and check-out.
• Coordinates follow-up appointments or procedures.
• Schedules appointments, procedures or surgery through clinical communication.
• Provides positive first impressions utilizing customer service skills.
• Ensures referrals, pre-certs, clinical records and documentation are ready for patient visits.

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center in Nashville seeks an administrative support professional to assist patients before, during, and after appointments. The role involves inbound/outbound calls, scheduling, cash handling, and updating patient insurance information, with coordination across multiple services or facilities.

The position requires strong customer service, attention to detail, and the ability to navigate complex scheduling needs across locations.