Patient Experience Specialist

Socket.dev; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health seeks a Patient Services Specialist to greet patients, manage check-in/check-out, and coordinate front-desk operations at the VIS Admin SHIC organization. The role emphasizes courteous communication, accurate data capture, and teamwork in a busy academic health system.

The PSS will handle insurance updates, collect co-pays, schedule appointments, and maintain orderly records while upholding privacy and safety standards.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant customer service or front-desk experience preferred.

Responsibilities

• Greet patients and guests upon arrival and check them in.
• Handle phone calls with professional and courteous service.
• Verify demographic and insurance information and update records in the system.
• Collect co-payments and process payments per clinic policy.
• Prepare patient charts and manage documentation in the electronic health record.
• Assist with scheduling and coordinating appointments and referrals.

Education

High School Diploma or GED

Job description

Vanderbilt Health seeks a Patient Services Specialist to greet patients, manage check-in/check-out, and coordinate front-desk operations at the VIS Admin SHIC organization. The role emphasizes courteous communication, accurate data capture, and teamwork in a busy academic health system.

The PSS will handle insurance updates, collect co-pays, schedule appointments, and maintain orderly records while upholding privacy and safety standards.