Patient Experience & Scheduling Specialist

Vanderbilt Health; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Vanderbilt Health is seeking a Front Desk/Administrative role at the Central Front Desk/OHO to provide patient-focused service before, during, and after appointments. Responsibilities include check-in/out, scheduling, and coordinating with outside facilities as needed.

This role emphasizes strong customer service, accuracy in insurance updates, and efficient handling of referrals, pre-certifications, and clinical documentation to ensure smooth patient visits.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant work experience preferred.
• Experience in a medical front desk or healthcare setting is a plus.

Responsibilities

• Conducts patient check-in and check-out.
• Coordinates any follow-up appointments or procedures required for patient.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks, including referrals, pre-certifications, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking a Front Desk/Administrative role at the Central Front Desk/OHO to provide patient-focused service before, during, and after appointments. Responsibilities include check-in/out, scheduling, and coordinating with outside facilities as needed.

This role emphasizes strong customer service, accuracy in insurance updates, and efficient handling of referrals, pre-certifications, and clinical documentation to ensure smooth patient visits.