Patient Experience Concierge

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 19,286 - 24,796; Full time

Job summary

Vanderbilt University Medical Center seeks a dedicated Guest Services professional to assist families, visitors, and staff. You will determine guest needs and seek resolutions to ensure outstanding service across Vanderbilt Health.

This role supports patient and guest experiences at a major teaching and research hospital in Nashville. Key duties include guiding visitors, coordinating information with clinicians, and contributing to ongoing process improvements.

Qualifications

• Experience in customer service or hospitality roles preferred.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Assists or provides patients/visitors with information, resources, and directions.
• Facilitates communication between patients, visitors, physicians, and other staff.
• Contributes to process improvement initiatives and shared decision making.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center seeks a dedicated Guest Services professional to assist families, visitors, and staff. You will determine guest needs and seek resolutions to ensure outstanding service across Vanderbilt Health.

This role supports patient and guest experiences at a major teaching and research hospital in Nashville. Key duties include guiding visitors, coordinating information with clinicians, and contributing to ongoing process improvements.