Patient Experience & Scheduling Specialist

Vanderbilt University Medical Center; Spring Hill (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Vanderbilt University Medical Center in Nashville, TN is seeking a Patient Service Specialist to be the welcoming front line for patients and visitors. You will handle registration, scheduling, insurance verification, and financial clearance with accuracy and empathy.

The role emphasizes strong communication, attention to detail, and teamwork in a fast-paced clinical environment; you will support revenue cycle tasks, maintain compliant records, and partner with care teams to ensure a positive

Qualifications

• High School Diploma or GED (or equivalent experience)
• Minimum 3 years of administrative or customer service experience, healthcare setting preferred

Responsibilities

• Greet patients and visitors with professionalism and empathy.
• Verify demographics and insurance information accurately.
• Schedule and coordinate patient appointments.
• Document messages in the EMR and manage call transfers.
• Collect co-pays and assist with financial clearance.

Skills

Teamwork & Collaboration

Customer Service

Communication

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center in Nashville, TN is seeking a Patient Service Specialist to be the welcoming front line for patients and visitors. You will handle registration, scheduling, insurance verification, and financial clearance with accuracy and empathy.

The role emphasizes strong communication, attention to detail, and teamwork in a fast-paced clinical environment; you will support revenue cycle tasks, maintain compliant records, and partner with care teams to ensure a positive