Patient Access & Scheduling Specialist

Socket.dev; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Tennessee seeks an experienced Front Desk Coordinator to support patient flow across pre-appointment, during, and post-appointment interactions. You will manage inbound/outbound calls, check-ins/outs, and coordinate with outside facilities to ensure seamless scheduling.

Responsibilities include appointment scheduling, insurance updates, and ensuring all needed documents are available before visits.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of related experience.
• Strong customer service and communication abilities.

Responsibilities

• Conducts patient check-in and check-out.
• Coordinates any follow-up appointments or procedures required for patient.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Service

Communication Skills

Scheduling

Education

High School Diploma or GED

Tools

Hospital Computer Systems

Job description

Vanderbilt Health in Tennessee seeks an experienced Front Desk Coordinator to support patient flow across pre-appointment, during, and post-appointment interactions. You will manage inbound/outbound calls, check-ins/outs, and coordinate with outside facilities to ensure seamless scheduling.

Responsibilities include appointment scheduling, insurance updates, and ensuring all needed documents are available before visits.