Patient Experience Concierge

Oak Street Health, part of CVS Health; Lexington (KY); On-site; USD 35,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

Retirement savings

Wellness programs

Job summary

Oak Street Health in Lexington, KY is hiring a Welcome Coordinator to create an inclusive, friendly first impression for patients. You will be the face of the clinic, handle check-ins, form completion, and coordinate appointments while supporting a smooth operation.

Fluency in multiple languages is valued, and strong computer skills with Google Suite are required. This full-time role offers a comprehensive benefits package and opportunities to contribute to a high-touch patient experience.

Qualifications

• US work authorization required.
• Strong computer skills and familiarity with Google Suite.

Responsibilities

• Welcoming patients and guests.
• Checking in patients and assisting with forms.
• Collecting co-pays.
• Updating patient information in EMR.
• Scheduling and rescheduling appointments in EMR.
• Managing phone lines and outbound calls.
• Handling faxes in the electronic fax system.
• Maintaining Welcome and Community Room cleanliness.
• May float to other centers in the region.
• Other duties as assigned.

Skills

Google Suite

Professional phone etiquette

Spanish

Polish

Russian

Tools

EMR system

Job description

Oak Street Health in Lexington, KY is hiring a Welcome Coordinator to create an inclusive, friendly first impression for patients. You will be the face of the clinic, handle check-ins, form completion, and coordinate appointments while supporting a smooth operation.

Fluency in multiple languages is valued, and strong computer skills with Google Suite are required. This full-time role offers a comprehensive benefits package and opportunities to contribute to a high-touch patient experience.