Patient Experience Coordinator

Oak Street Health, part of CVS Health; Phoenix (AZ); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement options

Wellness programs

Job summary

Oak Street Health in Phoenix, AZ is seeking a Welcome Coordinator to create an inclusive environment for patients and visitors while handling check-ins, forms, scheduling, and front-desk duties. You will support center operations to deliver an exceptional patient experience.

The role requires strong computer skills and US work authorization. Some college is preferred, and bilingual abilities are a plus. You will join a Service Team reporting to the Practice Manager.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Experience in customer service setting strongly preferred.
• US work authorization required.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information in the electronic medical record platform.
• Scheduling/rescheduling appointments within the electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Google Suite

Professional phone etiquette

Fluency in Spanish

Fluency in Polish

Fluency in Russian

US work authorization

Education

Some college

Job description

Oak Street Health in Phoenix, AZ is seeking a Welcome Coordinator to create an inclusive environment for patients and visitors while handling check-ins, forms, scheduling, and front-desk duties. You will support center operations to deliver an exceptional patient experience.

The role requires strong computer skills and US work authorization. Some college is preferred, and bilingual abilities are a plus. You will join a Service Team reporting to the Practice Manager.