Patient Services Concierge — Front Desk & Check-In Pro

MyEyeDr.; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with company match

PTO and paid holidays from day one

Job summary

A vision care provider in Lexington, KY is seeking a Patient Service Coordinator to enhance patient experiences at the front desk. This role involves coordinating check in/out processes, managing calls, and verifying insurance. Ideal candidates are organized, customer-focused, and thrive in fast-paced environments. The position offers training, bonus potential, and a comprehensive benefits package, including medical coverage, 401K, and paid time off from day one.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties.
• Organized and able to prioritize tasks under pressure.
• Flexible mindset and able to wear multiple hats.

Responsibilities

• Provide personalized check in/out process that creates a positive experience.
• Verify and educate patients on insurance plans during check in/out.
• Manage multiple phone lines, greet patients, and schedule appointments.

Skills

Customer service skills

Multitasking abilities

Organizational skills

Communication skills

Problem-solving skills

Job description

A vision care provider in Lexington, KY is seeking a Patient Service Coordinator to enhance patient experiences at the front desk. This role involves coordinating check in/out processes, managing calls, and verifying insurance. Ideal candidates are organized, customer-focused, and thrive in fast-paced environments. The position offers training, bonus potential, and a comprehensive benefits package, including medical coverage, 401K, and paid time off from day one.