Patient Experience Concierge

ivyhealth; Keego Harbor (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Parental leave

Disability

EAP + discounts

401(k) match

PTO & holidays

CEU reimbursement

Job summary

Ivy Health is seeking a Patient Coordinator in Keego Harbor, MI for full-time hours (40 hours/week) at $19–$20/hr. The role focuses on patient registration, scheduling, and front-office coordination to ensure a welcoming and efficient clinic experience.

The position supports record-keeping, appointment management, and excellent customer service for patients and families across therapy services. Ivy Health values authenticity, inclusion, growth, and community impact.

Qualifications

• 2+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Serve as the first point of contact for patients, handling registration and scheduling.
• Support front office operations and maintain accurate patient records.
• Coordinate appointment management and communicate with the clinical team.

Skills

Administrative experience

Time management

Multitasking

Patient service

Tools

Excel

Word

Outlook

Microsoft Office

Job description

Ivy Health is seeking a Patient Coordinator in Keego Harbor, MI for full-time hours (40 hours/week) at $19–$20/hr. The role focuses on patient registration, scheduling, and front-office coordination to ensure a welcoming and efficient clinic experience.

The position supports record-keeping, appointment management, and excellent customer service for patients and families across therapy services. Ivy Health values authenticity, inclusion, growth, and community impact.