Patient Experience Concierge

Cayuga Medical Center; Ithaca (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative to support clinical and clerical staff in a fast-paced practice. This role focuses on front-desk duties, patient check-in, and seamless coordination of care.

Responsibilities include checking in patients, updating demographics, collecting co-pays, and assisting with scheduling tests, lab work, or procedures; triaging calls and maintaining excellent service. High school diploma required; medical office experience preferred.

Qualifications

• Schedule patient appointments.
• Good time management and prioritization.
• Good computer skills - Medent and Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Check in patients upon arrival.
• Verify/update patient demographics.
• Collect outstanding balances and co-pays.
• Assist with scheduling such as labs, x-rays, procedures, or testing; send orders.
• Take messages and triage phone calls.

Skills

Schedule patient appointments

Time management

Medent

Microsoft Office

Education

High school diploma or equivalent

Tools

Medent

Microsoft Office

Job description

Cayuga Health in Ithaca, NY is seeking a Patient Services Representative to support clinical and clerical staff in a fast-paced practice. This role focuses on front-desk duties, patient check-in, and seamless coordination of care.

Responsibilities include checking in patients, updating demographics, collecting co-pays, and assisting with scheduling tests, lab work, or procedures; triaging calls and maintaining excellent service. High school diploma required; medical office experience preferred.