Patient Experience Concierge

Sanitas; Houston, Katy (TX, TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sanitas is seeking a Patient Representative Coordinator (PRC) at our Houston area Medical Center. You will be the first point of contact, guiding patients through pre-visit planning, check-in, and post-visit follow-up while maintaining confidentiality and accurate records.

Strong communication and organizational skills are essential to deliver service excellence. Responsibilities include validating insurance, collecting copayments, and coordinating with healthcare teams to support efficient

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Advanced English skills are required.

Responsibilities

• Greet patients and visitors warmly and direct them to the appropriate department.
• Perform pre-visit planning, check-in and post-visit follow-up while maintaining accurate records.
• Verify insurance eligibility, collect copayments, and update patient demographics.
• Ensure smooth operations, protect PHI, and support high-quality patient experience.

Skills

Compassion

Communication

Organization

Multitasking

Problem solving

Teamwork

Education

High School Diploma

Tools

Scheduling systems

POS

Office software

Job description

Sanitas is seeking a Patient Representative Coordinator (PRC) at our Houston area Medical Center. You will be the first point of contact, guiding patients through pre-visit planning, check-in, and post-visit follow-up while maintaining confidentiality and accurate records.

Strong communication and organizational skills are essential to deliver service excellence. Responsibilities include validating insurance, collecting copayments, and coordinating with healthcare teams to support efficient