Patient Services & Scheduling Specialist

Summit Health Management, LLC; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401k savings plan

Job summary

VillageMD is seeking an on-site Patient Service Representative to greet patients, manage registration, handle calls, and support billing and scheduling. The role emphasizes accurate data entry, insurance verification, and collaborative work with care teams to maintain smooth patient flow.

Strong communication, organizational skills, and experience with EHR/PM systems are required; a high school diploma is mandatory. The position offers comprehensive rewards and a patient-first environment.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred and relevant healthcare exposure is a plus.
• Strong customer service and communication skills are essential.
• Ability to organize and perform multiple tasks in a timely manner.
• Experience with EHR and practice management systems is preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly, professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and delivers excellent customer service.
• Answers calls, takes messages, and directs calls to the appropriate team member.
• Informs patients of delays and assists with comfort during wait times.
• Posts self-pay charges, collects payments, and reconciles daily receipts.
• Opens and closes batches, reconciles collections, and prepares deposits.
• Verifies insurance, updates patient accounts, and maintains demographics and HIPAA forms.
• Schedules appointments according to guidelines and confirms future bookings.
• Enters orders for diagnostic tests and procedures per workflow.
• Coordinates with clinical staff for pre-authorizations and referrals.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows-based computing

Job description

VillageMD is seeking an on-site Patient Service Representative to greet patients, manage registration, handle calls, and support billing and scheduling. The role emphasizes accurate data entry, insurance verification, and collaborative work with care teams to maintain smooth patient flow.

Strong communication, organizational skills, and experience with EHR/PM systems are required; a high school diploma is mandatory. The position offers comprehensive rewards and a patient-first environment.