Patient Experience Specialist

St. Luke’s University Health Network; Stroudsburg (Monroe County); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Luke's University Health Network in Stroudsburg, PA is seeking a Patient Concierge to provide passionate patient advocacy and support services within a practice setting.

You will engage with patients during check-in, help with scheduling, consent, MyChart education, and handle inquiries while maintaining a courteous, compliant environment.

The role emphasizes a patient-centric culture, teamwork with Access Center, and efficient processing of administrative tasks.

Qualifications

• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Excellent communication, facilitation, and presentation skills.
• Focus on compliance and quality-driven service orientation.
• Ability to listen, express compassion and empathy with a patient-centric mindset.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling, and addressing patient inquiries.
• Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Prompts facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time-sensitive clinical inquiries.
• Maintains solution-oriented mindset to anticipate and tend to patient needs by partnering with other organizational teams.

Skills

Customer Service

Communication

Empathy/Compassion

Time Management

Education

High School Diploma

Job description

St. Luke's University Health Network in Stroudsburg, PA is seeking a Patient Concierge to provide passionate patient advocacy and support services within a practice setting.

You will engage with patients during check-in, help with scheduling, consent, MyChart education, and handle inquiries while maintaining a courteous, compliant environment.

The role emphasizes a patient-centric culture, teamwork with Access Center, and efficient processing of administrative tasks.