Patient Experience Concierge

US-Department-of-Veterans-Affair; Durham (NC); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Durham VA Medical Center is seeking an Information Receptionist (Red Coat Ambassador) to support the Executive Director's Office within the Veteran Experience Office. The role focuses on enhancing patient satisfaction and daily customer service at the front desk.

The position requires a year of clerical experience and at least two years of education above high school, or an equivalent combination of education and experience. Compliance with volunteer and training components may be included.

Qualifications

• At least 1 year of progressively responsible clerical, office, or other work.
• At least 2 years of education above the high school level.
• Equivalent combination of general experience and post-high school education to meet total requirements.

Responsabilités

• Serve as Information Receptionist at the Durham VA Medical Center.
• Support the Veteran Experience Office in initiatives to improve patient satisfaction.
• Assist visitors and respond to inquiries to maintain smooth day-to-day operations.

Connaissances

Customer Service (Clerical/Technical)

Information Management

Interpersonal Skills

Physical Strength

Formation

Two years of education above high school

Description du poste

Durham VA Medical Center is seeking an Information Receptionist (Red Coat Ambassador) to support the Executive Director's Office within the Veteran Experience Office. The role focuses on enhancing patient satisfaction and daily customer service at the front desk.

The position requires a year of clerical experience and at least two years of education above high school, or an equivalent combination of education and experience. Compliance with volunteer and training components may be included.