Information Receptionist - Red Coat Ambassador

US-Department-of-Veterans-Affair; Durham (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Durham VA Medical Center is seeking an Information Receptionist (Red Coat Ambassador) to support the Executive Director's Office within the Veteran Experience Office. The role focuses on enhancing patient satisfaction and daily customer service at the front desk.

The position requires a year of clerical experience and at least two years of education above high school, or an equivalent combination of education and experience. Compliance with volunteer and training components may be included.

Qualifications

• At least 1 year of progressively responsible clerical, office, or other work.
• At least 2 years of education above the high school level.
• Equivalent combination of general experience and post-high school education to meet total requirements.

Responsibilities

• Serve as Information Receptionist at the Durham VA Medical Center.
• Support the Veteran Experience Office in initiatives to improve patient satisfaction.
• Assist visitors and respond to inquiries to maintain smooth day-to-day operations.

Skills

Customer Service (Clerical/Technical)

Information Management

Interpersonal Skills

Physical Strength

Education

Two years of education above high school

Job description

This position serves as Information Receptionist (Red Coat Ambassador) at the Durham VA Medical Center (VAMC) in the Executive Director's Office under the Veteran Experience Office. The purpose of this position is to support of the overall mission of the Durham VA Medical Center and enhance the level of patient satisfaction and positive customer satisfaction in day-to-day operations

EXPERIENCE:

At least one (1) year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled; OR

EDUCATION:

At least two (2) years of education above the high school level from an accredited institution; OR

COMBINATION:

An equivalent combination of general experience and post-high school education from an accredited institution as described above to meet the total qualification requirements for this position.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Customer Service (Clerical/Technical)
• Information Management
• Interpersonal Skills
• Physical Strength

IMPORTANT:

A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements:

The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.