Patient Experience Concierge - Information Desk

U.S. Department of Veterans Affairs; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Durham VA Medical Center is seeking an Information Receptionist (Red Coat Ambassador) to serve as the welcoming face of the Executive Director's Office, under the Veteran Experience Office. You will enhance patient satisfaction and support daily operations by delivering courteous service and accurate information to Veterans, families, and visitors.

The role emphasizes professional presence, strong communication, and the ability to manage inquiries across clinics such as Pharmacy, Radiology, and

Qualifications

• Experience or education required as described in the qualifications section.
• Customer service and interpersonal skills are essential.
• Ability to manage information and direct visitors calmly and accurately.

Responsibilities

• Serves as the initial and final point of contact for guests entering and leaving the facility.
• Greets visitors, answers questions, and provides directions within the campus.
• Manages phone calls and in-person inquiries with clear, courteous communication.
• Transports or escorts Veterans and visitors as needed and coordinates with staff.
• Performs general office tasks and supports lobby operations and information boards.

Job description

Durham VA Medical Center is seeking an Information Receptionist (Red Coat Ambassador) to serve as the welcoming face of the Executive Director's Office, under the Veteran Experience Office. You will enhance patient satisfaction and support daily operations by delivering courteous service and accurate information to Veterans, families, and visitors.

The role emphasizes professional presence, strong communication, and the ability to manage inquiries across clinics such as Pharmacy, Radiology, and