Patient Experience Concierge

Advocate Health; Charlotte (NC); On-site; USD 33,000 - 42,000; Full time

Job summary

Atrium Health is seeking a Patient Service Specialist to deliver exemplary front-office service, handling patient registration, insurance verification, scheduling, and cash handling while maintaining accurate records.

You will operate in a fast-paced environment, interact with patients and families with empathy, promote front-end technology in the registration process, and ensure compliance with healthcare regulations.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal communication

Critical thinking

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Atrium Health is seeking a Patient Service Specialist to deliver exemplary front-office service, handling patient registration, insurance verification, scheduling, and cash handling while maintaining accurate records.

You will operate in a fast-paced environment, interact with patients and families with empathy, promote front-end technology in the registration process, and ensure compliance with healthcare regulations.