Patient Access Concierge - Front Desk (Healthcare)

CenterWell Senior Primary Care; Las Vegas (NV); Presencial; USD 38.000 - 46.000; Jornada completa

Descripción de la vacante

CenterWell Senior Primary Care is seeking an on-site Front Office Healthcare Support professional to ensure a safe, accurate and welcoming patient experience from pre-arrival through checkout. You will verify patient identity and insurance, coordinate check-in, and manage billing interactions while supporting provider throughput and patient satisfaction.

The role emphasizes digital intake, queue management, and POS collections, with opportunities to participate in a bonus plan based on

Formación

• Computer literacy required.
• Knowledge of patient eligibility and benefits.
• Familiarity with scheduling systems for staffing optimization.
• Experience with EMR systems and patient data management.

Responsabilidades

• Review schedule 24–48 hours in advance to identify missing documentation or gaps.
• Facilitate patient check-in using digital tools and ensure demographics and consents are complete.
• Monitor waiting room and EMR queues and communicate delays to patients and staff.
• Discuss financial responsibility with patients, process payments, and perform daily drawer reconciliations.
• Complete patient checkout, schedule follow-ups, and conduct outreach for missed or preventive care.

Conocimientos

Computer literacy

Patient eligibility and benefits

Scheduling systems

EMR systems and patient data管理

Handle patient concerns

Follow defined workflows

Educación

Medical receptionist certificate

Herramientas

EMR systems

Descripción del empleo

CenterWell Senior Primary Care is seeking an on-site Front Office Healthcare Support professional to ensure a safe, accurate and welcoming patient experience from pre-arrival through checkout. You will verify patient identity and insurance, coordinate check-in, and manage billing interactions while supporting provider throughput and patient satisfaction.

The role emphasizes digital intake, queue management, and POS collections, with opportunities to participate in a bonus plan based on