Patient Experience Concierge

MUSC Health; Charleston (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

MUSC Health in Charleston is seeking a Guest Services Representative to warmly welcome patients and visitors, assess needs, and direct them to the right services. You will report to the Manager of Guest Services and help with accommodations and wayfinding.

The role emphasizes friendly, patient‑centered service and adherence to hospital policies, with a 40‑hour workweek and hourly pay. A high school diploma or GED and prior customer service experience are expected, and computer skills are

Qualifications

• High school diploma or GED with two years customer service experience, or an Associate’s degree with one year experience, or a Bachelor's may substitute.
• Computer experience required.

Responsibilities

• Professionally greet visitors and patients upon arrival.
• Ascertains patients’ and or visitors’ needs and directs them accordingly.
• Educates patients, family, visitors about services and assist with wayfinding.
• Demonstrates commitment to problem resolution and efficient solutions.
• Meets key performance metrics and complies with policies.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree may substitute

Job description

MUSC Health in Charleston is seeking a Guest Services Representative to warmly welcome patients and visitors, assess needs, and direct them to the right services. You will report to the Manager of Guest Services and help with accommodations and wayfinding.

The role emphasizes friendly, patient‑centered service and adherence to hospital policies, with a 40‑hour workweek and hourly pay. A high school diploma or GED and prior customer service experience are expected, and computer skills are