Guest Services Representative

Medical University of South Carolina; Town of Charleston (NY); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Medical University of South Carolina is seeking a Guest Services Representative to warmly welcome patients, assist with information services, and help guide visitors. You will support inpatient and outpatient Concierge units, ensure patient comfort, and contribute to a positive experience across our hospital campus.

The role emphasizes professional interactions, problem solving, and adherence to hospital policies.

Qualifications

• High School Degree or Equivalent is required.

Responsibilities

• Friendly greeting of visitors and patients upon arrival and directing them as needed.
• Assist with inpatient and outpatient Concierge units and information services areas.
• Meet key performance metrics and comply with policies and processes.
• Demonstrate commitment to problem resolution with efficient and effective solutions.
• Assist with hotel accommodations and wayfinding support.
• Perform other duties as assigned.

Education

High School Degree or Equivalent

Job description

Job Description Summary

Job Description Summary
Are you ready to join an awesome team and make a real difference? As a Guest Services Representative, you’ll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You’ll report to the Manager of Guest Services and help facilitate hotel accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team!

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Temporary

Cost Center

CC000451 CHS OH - Guest Services

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

25

Work Shift

Day (United States of America)

Job Description

Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.

Professionally greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly.

Meet key performance metrics for area and demonstrate compliance with polices and process.

Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.

Performs other duties as assigned.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees