Patient Experience Concierge

Medical University of South Carolina; Town of Charleston (NY); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Medical University of South Carolina is seeking a Guest Services Representative to warmly welcome patients, assist with information services, and help guide visitors. You will support inpatient and outpatient Concierge units, ensure patient comfort, and contribute to a positive experience across our hospital campus.

The role emphasizes professional interactions, problem solving, and adherence to hospital policies.

Qualifications

• High School Degree or Equivalent is required.

Responsibilities

• Friendly greeting of visitors and patients upon arrival and directing them as needed.
• Assist with inpatient and outpatient Concierge units and information services areas.
• Meet key performance metrics and comply with policies and processes.
• Demonstrate commitment to problem resolution with efficient and effective solutions.
• Assist with hotel accommodations and wayfinding support.
• Perform other duties as assigned.

Education

High School Degree or Equivalent

Job description

Medical University of South Carolina is seeking a Guest Services Representative to warmly welcome patients, assist with information services, and help guide visitors. You will support inpatient and outpatient Concierge units, ensure patient comfort, and contribute to a positive experience across our hospital campus.

The role emphasizes professional interactions, problem solving, and adherence to hospital policies.