Patient Experience Concierge

UnityPoint Health; Carthage (IL); On-site; USD 22,386 - 24,108; Full time

Job summary

UnityPoint Health is hiring a full-time Patient Experience Specialist in Carthage, Illinois. This role is focused on creating a positive patient experience by exceeding expectations in customer service and facilitating patient care activities.

The ideal candidate will have a High School Diploma, strong communication skills, and the ability to work a flexible schedule. Responsibilities include verifying patient information, managing appointment schedules, and addressing patient concerns.

Training will be provided for those with no prior experience.

Qualifications

• No experience required; on-the-job training will be provided.
• Ability to interact with client population.
• Customer service excellence is essential.

Responsibilities

• Verify patient’s personal information at each visit.
• Maintain appointment schedules and manage calls.
• Handle cash drawer and patient balances.

Skills

Communication skills

Customer service

Ability to work a flexible schedule

Education

High School Diploma or GED

Job description

UnityPoint Health is hiring a full-time Patient Experience Specialist in Carthage, Illinois. This role is focused on creating a positive patient experience by exceeding expectations in customer service and facilitating patient care activities.

The ideal candidate will have a High School Diploma, strong communication skills, and the ability to work a flexible schedule. Responsibilities include verifying patient information, managing appointment schedules, and addressing patient concerns.

Training will be provided for those with no prior experience.