Healthcare Front Desk Experience Specialist

UnityPoint Health; Pocahontas (IA); Sur place; USD 33 000 - 39 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

401K matching

Dental and health insurance

Paid holidays

Disability insurance

Tuition reimbursement

Résumé du poste

UnityPoint Health is seeking an Experience Specialist/Receptionist in Pocahontas. You will greet patients, check in/out, verify information, and schedule using the EHR system, ensuring a smooth, welcoming visit.

This role blends administrative duties with strong customer service to support clinic efficiency. As the first point of contact, you’ll handle payments, respond to inquiries, and uphold HIPAA privacy while coordinating with clinical staff to minimize wait times and improve patient

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or front desk experience preferred (healthcare setting is a plus).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms.
• Professional appearance and demeanor.

Responsabilités

• Greet patients and visitors with warmth and professionalism, creating a welcoming environment.
• Check patients in and out, verify personal and insurance information, and update records as needed.
• Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system.
• Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Collect and process payments, issue receipts, and assist with billing questions.
• Maintain confidentiality of all patient records and comply with HIPAA regulations.
• Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic.
• Coordinate with clinical staff to manage patient flow and minimize wait times.
• Perform general administrative duties such as data entry, filing, faxing, and scanning documents.
• Assist in onboarding new patients and educating them on clinic policies and procedures.

Connaissances

Interpersonal skills

Communication

Problem-solving

Attention to detail

Multitasking

Microsoft Office

Scheduling software

Formation

High School Diploma or GED

Outils

Scheduling platforms

Description du poste

UnityPoint Health is seeking an Experience Specialist/Receptionist in Pocahontas. You will greet patients, check in/out, verify information, and schedule using the EHR system, ensuring a smooth, welcoming visit.

This role blends administrative duties with strong customer service to support clinic efficiency. As the first point of contact, you’ll handle payments, respond to inquiries, and uphold HIPAA privacy while coordinating with clinical staff to minimize wait times and improve patient