Patient Experience Representative- evenings + every other weekend

Boston Children’s Hospital; Boston (MA); On-site; USD 27,552 - 34,440; Part time

Job summary

Boston Children's Hospital in Boston, MA is seeking a part-time Patient Experience representative to support the Emergency Department by coordinating services for patients and families and by delivering courteous, efficient customer service that strengthens hospital operations. Shift schedule includes 3pm–11:30pm and every other weekend; a high school diploma is required with a bachelor’s degree preferred.

Prior customer service or administrative experience is favored, along with clear

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in customer service or administrative roles is preferred.
• Strong oral and written communication with empathy in difficult situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provide positive customer service supporting unit operations.
• Collaborate with referring providers and practices.
• Obtain authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Record and forward messages; triage calls for urgent information or services; initiate call for emergency services.
• Process admissions/discharges; provide routine clerical support.

Skills

Customer service

Effective communication

Empathy

Diversity awareness

Education

High school diploma

Bachelor's degree preferred

Job description

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position summary

As a part time Patient Experience representative, you will work to provide support to the Emergency Department. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule

• Part time: 3pm‑11:30pm and every other weekend 5:30pm‑2am.

Key responsibilities

• Patient Encounter Management
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Administrative
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor’s degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies