Patient Experience Concierge

USMD Hospital at Arlington, LP; Arlington, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

USMD Hospital at Arlington, LP is seeking a Patient Ambassador to assist guests with information and directions, supporting staff and ensuring courteous service. The role requires a high school diploma or GED and at least 1 year of customer service experience preferred.

The position emphasizes professional conduct, strong communication, and the ability to work with various hospital teams to deliver quality patient care and a safe environment.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience preferred.
• Verbal and written communication abilities required to inform guests and staff.

Responsibilities

• Greets patients and guests in a prompt, courteous and helpful manner.
• Provides directions and assistance to hospital customers.
• Maintains reception and work area in neat and orderly condition.
• Collaborates with staff to support high-quality patient care and staff cooperation.
• Adheres to safety requirements.
• Attends department training and safety-related briefings.
• Demonstrates proper body mechanics and wears proper identification on duty.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or GED

Job description

USMD Hospital at Arlington, LP is seeking a Patient Ambassador to assist guests with information and directions, supporting staff and ensuring courteous service. The role requires a high school diploma or GED and at least 1 year of customer service experience preferred.

The position emphasizes professional conduct, strong communication, and the ability to work with various hospital teams to deliver quality patient care and a safe environment.