Patient Experience Concierge

Medical City Healthcare; McKinney (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Medical City McKinney is seeking a Patient Support Ambassador to join our team and support patient care on the units through timely tray delivery, clear explanations of FANS procedures, and responsive handling of guest concerns. The role emphasizes collaboration with nurses and dietitians to ensure smooth patient experiences.

Qualified applicants will have at least 2 years of customer service experience in settings such as restaurants, hotels, hospitals, or concierge/guest services, and must

Qualifications

• Minimum of 2 years customer service experience in a restaurant, hotel, hospital or concierge/guest services preferred
• Food Handlers Permit must be obtained within 30 days of employment start date

Responsibilities

• Provide timely tray delivery service to all assigned patients on their units
• Explain FANS procedures to new patients
• Actively resolve customer and/or guest concerns in a timely manner
• Follow established safety, HACCP, and infection control policies and procedures
• Communicate with members of the healthcare team, including nurses and dietitians
• Effectively train new Hosts/Hostesses on relevant AM and PM duties
• Perform other duties as assigned

Skills

Customer service

Job description

Medical City McKinney is seeking a Patient Support Ambassador to join our team and support patient care on the units through timely tray delivery, clear explanations of FANS procedures, and responsive handling of guest concerns. The role emphasizes collaboration with nurses and dietitians to ensure smooth patient experiences.

Qualified applicants will have at least 2 years of customer service experience in settings such as restaurants, hotels, hospitals, or concierge/guest services, and must