Patient Experience Ambassador - Evenings & Weekends

01 Silver Cross Hospital and Medical Centers; New Lenox (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

PTO and Sick time

401(k) plan with a match

Tuition reimbursement

Job summary

Silver Cross Hospital and Medical Centers is seeking a friendly Service Ambassador to greet and guide patients and visitors in the PCU, provide directions and assistance, and help with wheelchair transport. The role requires a high school diploma and at least 1 year of hospitality or service experience, with preference for bilingual Spanish speakers.

You will work afternoons 12:30pm-9:00pm on weekdays with rotating weekends and holidays, and must be able to stand for long periods and use basic

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year service ambassador and/or hospitality experience required.
• Bi-lingual (Spanish) a plus.
• Basic computer skills required; Meditech experience preferred.
• Must have excellent customer service skills displaying compassion, empathy and problem solving skills in a fast paced environment and/or emergent situations.
• Must have the ability to stand for long periods of time and assist with wheelchair transport of patients.
• This position requires the flexibility to work afternoon and evening shifts with rotating weekends and holidays.

Responsibilities

• Greet, welcome, direct and escort patients and visitors within the PCU departments.
• Display knowledge of hospital and area locations and offer support for staff and visitors.
• Assist with wheelchair transport.

Skills

Customer service

Spanish language

Education

High school diploma

Tools

Meditech

Job description

Silver Cross Hospital and Medical Centers is seeking a friendly Service Ambassador to greet and guide patients and visitors in the PCU, provide directions and assistance, and help with wheelchair transport. The role requires a high school diploma and at least 1 year of hospitality or service experience, with preference for bilingual Spanish speakers.

You will work afternoons 12:30pm-9:00pm on weekdays with rotating weekends and holidays, and must be able to stand for long periods and use basic