Patient Experience Concierge

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement up to $5,000 per

Flexible schedules

Benefits package starting day one

Job summary

Lake Mary Hospital is seeking a Guest Services Representative to greet guests, answer inquiries and support patient and visitor needs in a fast-paced hospital setting. The ideal candidate is friendly and professional, with strong communication skills and the ability to coordinate with care teams.

Requires two years of customer service experience and a high school diploma. This role offers a dynamic environment with flexible scheduling and opportunities to contribute to a welcoming atmosphere

Qualifications

• Two years of experience in a customer service setting.
• High School diploma or equivalent.
• Licensure/Certification: None.

Responsibilities

• Greets and welcomes guests promptly upon arrival.
• Assists guests with check-in procedures by providing visitor badge.
• Displays a caring attitude and sensitivity to guests' needs/concerns.
• Escorts guests to their in-hospital destinations as needed.
• Responds to guest inquiries and requests in a timely manner.
• Maintains knowledge of hospital personnel, departments, and locations to assist guests.
• Makes rounds of patient areas to identify and meet patient/visitor needs.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Lake Mary Hospital is seeking a Guest Services Representative to greet guests, answer inquiries and support patient and visitor needs in a fast-paced hospital setting. The ideal candidate is friendly and professional, with strong communication skills and the ability to coordinate with care teams.

Requires two years of customer service experience and a high school diploma. This role offers a dynamic environment with flexible scheduling and opportunities to contribute to a welcoming atmosphere