Patient Concierge & Visitor Guide

USMD Hospital At Arlington LP; Arlington (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The Patient Ambassador at USMD Hospital At Arlington LP welcomes guests, provides information and directions, and supports facility staff with a friendly, professional demeanor.

This role requires basic knowledge of hospital layout, strong customer service skills, and the ability to communicate clearly with patients, visitors, and employees. High school diploma or GED is required, with prior customer service experience preferred.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience preferred.
• Verbal and writing ability required to communicate effectively.

Responsibilities

• Greets patients in a prompt, courteous and helpful manner.
• Provides directions and assistance to hospital customers.
• Maintains reception area in neat and orderly condition.
• Works with staff to foster a team approach to customer care.
• Adheres to safety requirements.
• Completes department-specific trainings and understands safety hazards.
• Demonstrates proper body mechanics.
• Wears proper identification while on duty.
• Performs related duties as assigned.

Skills

Customer service

Communication skills

Professionalism

Education

High school diploma or GED

Job description

The Patient Ambassador at USMD Hospital At Arlington LP welcomes guests, provides information and directions, and supports facility staff with a friendly, professional demeanor.

This role requires basic knowledge of hospital layout, strong customer service skills, and the ability to communicate clearly with patients, visitors, and employees. High school diploma or GED is required, with prior customer service experience preferred.