Evening Guest Experience Concierge – Patient & Visitor Care

HealthPartners; Saint Paul (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K with match

Disability insurance

Fertility coverage

Tuition reimbursement

On-site fitness center

On-site employee clinic

Center for Employee Resilience

Public Service Loan Forgiveness (PSLF)

Beyond the Yellow Ribbon Company

Job summary

Regions Hospital is seeking a Guest Experience Concierge to join our team. This role ensures excellent customer service for patients, guests and staff, supports a safe and secure environment, and assists visitors in locating patients, communicates with hospital staff, and escorts visitors within the facility.

FTE 0.7 (28 hrs weekly), Evening Shift. Must have 2 years of customer service experience and strong de-escalation skills; English proficiency required.

Qualifications

• 2 years of experience in customer service, patient care, guest service, or related setting.
• English-speaking proficiency: read, write, and understand instructions.

Responsibilities

• Assist visitors in locating patients and navigating the facility.
• Communicate with hospital staff regarding visits and patient flow.
• Escort visitors to various locations within Regions Hospital.
• Apply de-escalation strategies to maintain a safe and respectful environment.

Skills

Customer service

De-escalation

Communication

English fluency

Job description

Regions Hospital is seeking a Guest Experience Concierge to join our team. This role ensures excellent customer service for patients, guests and staff, supports a safe and secure environment, and assists visitors in locating patients, communicates with hospital staff, and escorts visitors within the facility.

FTE 0.7 (28 hrs weekly), Evening Shift. Must have 2 years of customer service experience and strong de-escalation skills; English proficiency required.