Patient Experience Concierge

Mercy; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plan

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors. The PSR will manage front desk operations, scheduling, and patient check-in, ensuring a positive experience. Strong communication, basic computer skills, and attention to detail are essential.

One year of medical office experience is preferred. Mercy offers comprehensive benefits and a collaborative work environment that supports compassionate care.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Accurate data entry and attention to detail required.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and clinic workflows.
• Ensure a positive and seamless patient experience.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Privacy policy

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors. The PSR will manage front desk operations, scheduling, and patient check-in, ensuring a positive experience. Strong communication, basic computer skills, and attention to detail are essential.

One year of medical office experience is preferred. Mercy offers comprehensive benefits and a collaborative work environment that supports compassionate care.