Patient Experience Concierge

Mercy; Festus (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Tuition support

Retirement match

Paid time off

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will ensure a positive, seamless patient experience by managing front desk operations and workflows in a healthcare setting.

Ideal candidates have a high school diploma and at least one year of medical office experience. Strong communication, data entry, and customer service skills are essential, as is the ability to maintain confidentiality and work under pressure.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills are essential for interacting with patients and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills essential for courteous patient interactions.
• Accuracy and attention to detail critical for entering patient information and scheduling.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a seamless patient experience.
• Assist with scheduling, documentation, and data entry tasks.
• Maintain patient confidentiality in line with privacy policies.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy compliance

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will ensure a positive, seamless patient experience by managing front desk operations and workflows in a healthcare setting.

Ideal candidates have a high school diploma and at least one year of medical office experience. Strong communication, data entry, and customer service skills are essential, as is the ability to maintain confidentiality and work under pressure.