Patient Experience Specialist - Front Desk

Mercy; Watonga (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Ideal candidates will have a high school diploma or equivalent, strong communication skills, and a customer-focused mindset. The role involves front desk duties, patient scheduling, and maintaining confidentiality with accuracy and professionalism.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and patient flow to ensure a positive and seamless experience.
• Support scheduling and patient documentation to maintain accurate records.
• Assist patients and visitors, addressing inquiries with tact and diplomacy.
• Maintain confidentiality and privacy of patient information at all times.
• Adapt to changing workflows and stay composed under pressure.

Skills

Communication skills

Data entry

Customer service

Confidentiality

Attention to detail

Adaptability

Training willingness

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Ideal candidates will have a high school diploma or equivalent, strong communication skills, and a customer-focused mindset. The role involves front desk duties, patient scheduling, and maintaining confidentiality with accuracy and professionalism.