Patient Experience Concierge

MHM Support Services; Springfield (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience by coordinating workflows.

The ideal candidate has a high school diploma, strong communication skills, and accuracy in data entry. Training will be provided for Clinic Core Front Desk duties, with a focus on patient privacy and teamwork.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in data entry and word processing.
• Attention to detail and confidentiality required.
• Able to adapt under pressure and complete front desk training.

Responsibilities

• Manage front desk operations and patient scheduling.
• Enter patient information accurately and efficiently.
• Assist patients and visitors, ensuring a positive experience.
• Maintain patient privacy and confidentiality.

Skills

Verbal & written communication

Data entry

Word processing

Attention to detail

Confidentiality and privacy

Adaptability under pressure

Front desk training

Education

High school diploma

Tools

MS Word

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience by coordinating workflows.

The ideal candidate has a high school diploma, strong communication skills, and accuracy in data entry. Training will be provided for Clinic Core Front Desk duties, with a focus on patient privacy and teamwork.