Patient Access & Care Coordinator

Cleveland Clinic; Avon (OH); On-site; USD 33,000 - 45,000; Full time

Job summary

Cleveland Clinic's Richard E. Jacobs Health Center in Avon, Ohio seeks a Patient Service Specialist to deliver an exceptional experience for patients, families and visitors from registration to MyChart enrollment.

The role involves scheduling, visit preparation, and coordinating interpreter services in a fast-paced hospital environment. The position includes 7:30am–4:00pm shifts with rotating evenings and weekends, offering opportunities to grow within Cleveland Clinic's Customer Service and

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

PC skills

Math ability

Medical terminology (preferred)

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

None

Job description

Cleveland Clinic's Richard E. Jacobs Health Center in Avon, Ohio seeks a Patient Service Specialist to deliver an exceptional experience for patients, families and visitors from registration to MyChart enrollment.

The role involves scheduling, visit preparation, and coordinating interpreter services in a fast-paced hospital environment. The position includes 7:30am–4:00pm shifts with rotating evenings and weekends, offering opportunities to grow within Cleveland Clinic's Customer Service and