Patient Experience Champion – Medical Front Desk

Better Health Group; Oklahoma City (OK); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

PTO – accrued from day one

Paid holidays

Teladoc virtual care

401(k) through Fidelity

Wellbeing & EAP program

VIPCARE University / LinkedIn Learning

Job summary

VIPCARE is seeking a friendly Receptionist to join our medical practice. As the first point of contact for patients and visitors, you will manage front desk operations, register new patients, verify insurance, collect payments, and coordinate with the care team to ensure a Five-Star patient experience in a Medicare Advantage setting.

This role emphasizes exceptional customer service, accurate EMR documentation, and a proactive approach to scheduling, reminders, and care coordination.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in medical office or healthcare setting preferred.
• Experience with patient registration, scheduling, insurance verification, or front office operations preferred.
• Basic knowledge of medical terminology.
• HIPAA confidentiality knowledge.
• Experience using EMRs.
• Proficiency with Google Workspace.

Responsibilities

• Greet patients, visitors, and vendors in a courteous, professional manner.
• Serve as the primary point of contact for patients in person and by phone.
• Manage front office operations: calls, greetings, scheduling, and inquiries.
• Maintain clean, welcoming reception area.
• Complete patient registration, check-in/out, insurance verification, and payments.
• Support care coordination and documentation in the EMR.

Skills

Patient registration

Front office operations

HIPAA compliance

EMR systems

Google Workspace

Education

High school diploma or equivalent

Tools

EMR systems

Google Workspace

Job description

VIPCARE is seeking a friendly Receptionist to join our medical practice. As the first point of contact for patients and visitors, you will manage front desk operations, register new patients, verify insurance, collect payments, and coordinate with the care team to ensure a Five-Star patient experience in a Medicare Advantage setting.

This role emphasizes exceptional customer service, accurate EMR documentation, and a proactive approach to scheduling, reminders, and care coordination.