Healthcare Front Desk Concierge: Patient Care & Scheduling

Better Health Group; Ocala (FL); Presencial; USD 22.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision insurance

401(k) retirement plan

Paid time off (PTO)

Teladoc virtual care

Descripción de la vacante

VIPCARE is seeking a Receptionist to deliver exceptional front-office service in a Medicare Advantage practice. You will manage patient check-in/out, handle insurance verification, schedule appointments, and support care coordination using EMR systems.

The role emphasizes patient-centered care, HIPAA compliance, and collaboration with clinicians. A positive attitude and strong organizational skills are essential for delivering a Five-Star patient experience.

Formación

• High school diploma or equivalent required.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Experience with patient registration, scheduling, insurance verification, or front office operations preferred.
• Basic knowledge of medical terminology.
• HIPAA requirements and patient confidentiality principles.
• Knowledge of medical coding principles preferred.
• Experience using electronic medical records (EMRs).
• Proficiency with Google Workspace (Drive, Docs, Sheets, Slides).
• Excellent customer service skills and professional telephone etiquette.
• Strong organizational, prioritization, time-management, and multitasking skills with attention to detail.
• Excellent verbal and written communication with patients, providers, health plans, and internal/external partners.
• Strong interpersonal skills with a collaborative, team-oriented approach.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently while managing multiple priorities in a fast-paced medical office environment.
• Demonstrated commitment to delivering a Five-Star patient experience.
• Appreciation for cultural diversity and sensitivity to Medicare populations.
• Basic familiarity with Medicare Advantage plans, eligibility verification, and prior authorization processes preferred.

Responsabilidades

• Welcome patients, visitors, and vendors in a courteous, professional manner.
• Serve as primary contact for patients in person and by phone.
• Manage front office operations: answering calls, greeting patients, scheduling, inquiries, routing to the clinical team.
• Maintain a clean, welcoming reception area.
• Complete patient registration, insurance verification, payments, copay processing, and scheduling.
• Maintain patient demographics in the EMR.
• Balance daily patient collections.
• Maintain patient records in compliance with HIPAA.
• Assist with registration forms, wellness questionnaires, and other paperwork.
• Scan and upload documents in the EMR.
• Support providers and staff with documentation.
• Accurate inbound/outbound patient communications and care coordination.
• Escalate clinical questions as needed.
• Collaborate with team to promote efficient operations.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication

Multitasking

HIPAA knowledge

Educación

High School Diploma or equivalent

Herramientas

EMR systems

Google Workspace

Descripción del empleo

VIPCARE is seeking a Receptionist to deliver exceptional front-office service in a Medicare Advantage practice. You will manage patient check-in/out, handle insurance verification, schedule appointments, and support care coordination using EMR systems.

The role emphasizes patient-centered care, HIPAA compliance, and collaboration with clinicians. A positive attitude and strong organizational skills are essential for delivering a Five-Star patient experience.