Patient Service Representative

Evolve Orthopedic Partners; City of Syracuse (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Evolve Orthopedic Partners is seeking a Patient Service Representative to join our team. This front desk role will be the first face our patients see, greeting them on arrival, checking them in, and setting a positive tone from the moment they walk through our doors.

You will handle check-in, appointment scheduling, co-pays collection, and new patient intake, while reviewing paperwork and benefits with patients.

Qualifications

• High school diploma or GED required.
• Minimum of two years in customer service, preferably receptionist in a medical office.
• Knowledge of medical terminology.
• Experience with an EMR/PM system required.
• Excellent written, verbal and interpersonal communication.
• Highly organized with strong attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients and answer the phone.
• Check-in patients and verify appointment and billing information.
• Schedule appointments.
• Collect co-pays and co-insurance.
• New Patient Intake & Registration.
• Review paperwork for completeness.
• Input patient demographic information in computer system.
• Review benefits with patient.
• Review missed appointment policy with patient.
• Set-up FOTO Intake Survey.
• Check-out patients and schedule follow-up appointments per clinician’s instructions.
• Assist Clinical staff with follow-up FOTO status surveys.
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure.
• Monitor/Track Plans of Care (POC’s) for Certification.
• Log discharged patients in computer system.
• Scan documentation into the electronic medical records.
• Maintain Active Patient statistics and scheduled appointments.
• Log discharged patients in computer system.
• Other responsibilities as needed.

Skills

Customer service

Communication skills

Organization

Multitasking

Interpersonal skills

EMR/PM system

Education

High school diploma or GED

Tools

EMR/PM system

Job description

We are looking for a Patient Service Representative to join our team! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see! In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

Responsibilities

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• New Patient Intake & Registration
• Review paperwork for completeness
• Input patient demographic information in computer system
• Review benefits with patient
• Review missed appointment policy with patient
• Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification
• Log discharged patients in computer system
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Log discharged patients in computer system
• Other responsibilities as needed

Qualifications

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology
• Exceptional customer service skills required;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;