Front Desk Specialist – Five-Star Patient Experience

Betterhealthgroup; Tulsa (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) plan

Paid time off

8 paid holidays

Teladoc access

Employee Assistance Program (EAP)

Wellbeing program

BHG University

LinkedIn Learning

Job summary

Better Health Group, serving patients in a Medicare Advantage and value-based care setting, seeks a friendly receptionist to be the first point of contact. You will support front desk operations, manage appointments, verify eligibility, and assist with registrations in a patient-centered clinic environment.

The role emphasizes excellent customer service, HIPAA compliance, and collaboration with clinical staff to ensure smooth daily operations and a Five-Star patient experience.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in a medical office or healthcare setting preferred.
• Experience with patient registration, scheduling, and insurance verification is a plus.
• Proficiency with Google Workspace and EMR systems is preferred.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Manage front desk operations including calls, scheduling, and check-in/out.
• Verify patient information and assist with registration and payments.
• Support care coordination and maintain HIPAA-compliant records.

Skills

Customer service

Front office

Communication

Multitasking

Education

High school diploma

Healthcare experience

Tools

EMR systems

Google Workspace

Job description

Better Health Group, serving patients in a Medicare Advantage and value-based care setting, seeks a friendly receptionist to be the first point of contact. You will support front desk operations, manage appointments, verify eligibility, and assist with registrations in a patient-centered clinic environment.

The role emphasizes excellent customer service, HIPAA compliance, and collaboration with clinical staff to ensure smooth daily operations and a Five-Star patient experience.