Imaging Scheduler & Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Perryville (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Perry in Perryville, MO is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a smooth, patient-centered experience at the front desk and throughout workflows. The role includes communicating financial responsibilities, collecting payments, and documenting conversations and outcomes.

It involves scheduling imaging appointments and coordinating with the Radiology Department while maintaining confidentiality and professional

Qualifications

• High school diploma or equivalent.
• Excellent communication with patients, visitors and staff.
• Proficiency with basic computers: data entry and word processing.
• Strong customer service, empathy and professionalism.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Manage front-desk operations and patient flow to support a positive experience.
• Explain patient financial responsibility, request and collect payments, and document outcomes.
• Communicate payment options and financial assistance resources to patients.
• Schedule imaging appointments and coordinate with Radiology Department.
• Maintain accurate patient information and documentation.

Skills

Strong communication

Professional patient care

Data entry

Word processing

Customer service

Confidentiality

Adaptability

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Mercy Perry in Perryville, MO is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a smooth, patient-centered experience at the front desk and throughout workflows. The role includes communicating financial responsibilities, collecting payments, and documenting conversations and outcomes.

It involves scheduling imaging appointments and coordinating with the Radiology Department while maintaining confidentiality and professional