Patient Service Representative - Full-Time, Days

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Perryville (MO); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Résumé du poste

Mercy Hospital Perry (Perryville, MO) is seeking a Patient Services Representative to join our Primary Care team. This full-time, day shift role focuses on front desk operations and patient workflows to ensure a positive patient experience.

Qualifications include a high school diploma or equivalent and strong verbal and written communication, basic computer skills, data entry, and a customer-service mindset. Confidentiality and composure under pressure are essential.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with patients, professionals and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service, empathy, and professional interaction with patients and visitors.

Responsabilités

• The PSR is the first point of contact for patients and visitors, ensuring a positive patient experience by managing front desk operations and workflows.
• Handle scheduling, documentation, and patient information with accuracy and discretion.
• Maintain confidentiality and follow privacy policies, while staying composed under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Connaissances

Verbal communication

Written communication

Customer service

Attention to detail

Privacy/confidentiality

Adaptability under pressure

Teamwork

Formation

High school diploma or equivalent

Outils

Basic computer skills

Data entry

Word processing

Description du poste

Find your calling at Mercy!The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Patient Services Representative

Department: Primary Care Shift: Full-Time, Days

• Education: High school diploma or equivalent.
• Skills, Knowledge and Abilities:
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Job Description

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Mercy Hospital Perry (Perryville, MO)

Patient Services Representative

Department: Primary Care Shift: Full-Time, Days

Minimum Qualifications

• Education: High school diploma or equivalent.
• Skills, Knowledge and Abilities:
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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