Patient Service Representative - Full-Time, Days

Mercy Co; Perryville (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy Hospital Perryville is seeking a Patient Services Representative to act as the friendly first contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a seamless experience.

The role emphasizes accurate data entry, appointment scheduling, and strong customer service, while maintaining confidentiality and professional decorum in a busy healthcare setting.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication and customer service skills.
• Proficiency in basic computer skills including data entry and word processing.
• Maintain confidentiality and privacy compliance.
• Calm under pressure and professional in all interactions.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows for an excellent patient experience.
• Enter patient information and schedule appointments accurately.
• Protect patient privacy and handle inquiries with tact and diplomacy.

Skills

Verbal and written communication

Data entry

Word processing

Customer service

Accuracy and attention to detail

Confidentiality and privacy

Adaptability under pressure

Clinic Core Front Desk Training

Education

High school diploma or equivalent

Tools

Word processing

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Mercy Hospital Perry (Perryville, MO)

Patient Services Representative

Department: Primary Care

Shift: Full-Time, Days

Minimum Qualifications

• Education: High school diploma or equivalent.
• Skills, Knowledge and Abilities:
  • Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
  • Proficiency in basic computer skills, including data entry and word processing.
  • Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
  • Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
  • Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
  • Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
  • Attend and complete Clinic Core Front Desk Training post-hire.
• Physical Requirements:
  • Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
  • Position requires standing and walking during each shift.
  • Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.