Patient Experience Champion - Front Desk Coordination

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy Frisco Building in Springfield, MO, is seeking a Patient Service Representative to be the welcoming face for patients and visitors. You will manage front desk workflows, assist with check-in/out, scheduling, and insurance verification to ensure a smooth visit.

Join Mercy Frisco Building to deliver compassionate, efficient care with a focus on patient experience. This full-time role emphasizes teamwork, organization, and a positive first impression for every patient.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Outstanding customer service and relationship-building abilities.
• Basic computer proficiency and data entry skills.
• Excellent attention to detail and organizational skills.
• Ability to maintain confidentiality and protect patient privacy.
• Professionalism, adaptability, and composure in a fast-paced environment.
• Completion of Clinic Core Front Desk Training after hire.

Responsibilities

• Welcome and assist patients, families, and visitors with warmth and professionalism
• Manage patient check-in and check-out processes
• Schedule appointments and coordinate front desk workflows
• Verify insurance and patient demographic information
• Answer phones and respond to patient inquiries
• Maintain accurate patient records and documentation
• Help create a seamless, positive experience for every patient visit

Skills

Communication skills

Interpersonal skills

Customer service

Data entry

Attention to detail

Confidentiality

Professionalism

Adaptability

Education

High school diploma or equivalent

Tools

Clinic Front Desk Training

Job description

Mercy Frisco Building in Springfield, MO, is seeking a Patient Service Representative to be the welcoming face for patients and visitors. You will manage front desk workflows, assist with check-in/out, scheduling, and insurance verification to ensure a smooth visit.

Join Mercy Frisco Building to deliver compassionate, efficient care with a focus on patient experience. This full-time role emphasizes teamwork, organization, and a positive first impression for every patient.