Patient Service Rep - Full-Time - Mercy Frisco Building - Springfield

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy Frisco Building in Springfield, MO, is seeking a Patient Service Representative to be the welcoming face for patients and visitors. You will manage front desk workflows, assist with check-in/out, scheduling, and insurance verification to ensure a smooth visit.

Join Mercy Frisco Building to deliver compassionate, efficient care with a focus on patient experience. This full-time role emphasizes teamwork, organization, and a positive first impression for every patient.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Outstanding customer service and relationship-building abilities.
• Basic computer proficiency and data entry skills.
• Excellent attention to detail and organizational skills.
• Ability to maintain confidentiality and protect patient privacy.
• Professionalism, adaptability, and composure in a fast-paced environment.
• Completion of Clinic Core Front Desk Training after hire.

Responsibilities

• Welcome and assist patients, families, and visitors with warmth and professionalism
• Manage patient check-in and check-out processes
• Schedule appointments and coordinate front desk workflows
• Verify insurance and patient demographic information
• Answer phones and respond to patient inquiries
• Maintain accurate patient records and documentation
• Help create a seamless, positive experience for every patient visit

Skills

Communication skills

Interpersonal skills

Customer service

Data entry

Attention to detail

Confidentiality

Professionalism

Adaptability

Education

High school diploma or equivalent

Tools

Clinic Front Desk Training

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Job Description

Patient Service Representative (Full-Time)

Mercy Frisco Building | Springfield, MO

Are you passionate about helping others and creating exceptional customer experiences? Join the team at Mercy Frisco Building, where you'll be the first friendly face patients see and a vital part of delivering compassionate, efficient healthcare.

As a Patient Service Representative (PSR), you'll serve as the welcoming connection between patients and their care team, helping ensure every visit starts smoothly and positively. If you enjoy working with people, staying organized, and making a difference each day, this could be the perfect opportunity for you.

Why Join Mercy?

At Mercy, your work matters. You'll be part of a collaborative team focused on making healthcare easier, more accessible, and more compassionate for every patient. We offer a supportive culture, opportunities for growth, and the chance to impact lives every day.

What You'll Do

• Welcome and assist patients, families, and visitors with warmth and professionalism
• Manage patient check-in and check-out processes
• Schedule appointments and coordinate front desk workflows
• Verify insurance and patient demographic information
• Answer phones and respond to patient inquiries
• Maintain accurate patient records and documentation
• Help create a seamless, positive experience for every patient visit

What We’re Looking For

Required Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Outstanding customer service and relationship-building abilities
• Basic computer proficiency and data entry skills
• Excellent attention to detail and organizational skills
• Ability to maintain confidentiality and protect patient privacy
• Professionalism, adaptability, and composure in a fast-paced environment
• Completion of Clinic Core Front Desk Training after hire

Preferred Qualifications

• One year of medical office, healthcare, or customer service experience

Physical Requirements

• Ability to occasionally lift, push, or pull up to 50 pounds
• Frequent standing and walking throughout the workday
• Ability to bend, reach, kneel, squat, twist, and perform routine office duties

Be the Difference Patients Remember

Every patient interaction matters. As a Patient Service Representative at Mercy Frisco Building, you'll play an important role in creating a welcoming environment and ensuring patients receive the outstanding care experience they deserve.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.