Patient Experience & Care Navigator

Advocate Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in the Charlotte area is seeking a patient services specialist to assist consumers with scheduling, registration, and access-related needs. You will respond to inbound chat inquiries in a professional, empathetic manner and facilitate referrals and escalations when necessary.

Daily duties include navigating care pathways, maintaining relationships with Care Management teammates, and ensuring high productivity, accuracy, and service levels while upholding HIPAA and organizational

Qualifications

• Excellent verbal and written communication skills.
• Ability to respond quickly to changes in healthcare settings.
• Basic computer knowledge and Microsoft Office proficiency.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries professionally and empathetically.
• Facilitate referrals, transfers, and escalations to specialized teams.
• Help consumers navigate care pathways and healthcare systems.
• Collaborate with Care Management teammates to support proactive patient partnerships.
• Maintain high levels of productivity, quality, and service standards.
• Adhere to HIPAA, privacy, security, and organizational policies.

Skills

Customer service oriented

Verbal and written communication

Microsoft Office

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health in the Charlotte area is seeking a patient services specialist to assist consumers with scheduling, registration, and access-related needs. You will respond to inbound chat inquiries in a professional, empathetic manner and facilitate referrals and escalations when necessary.

Daily duties include navigating care pathways, maintaining relationships with Care Management teammates, and ensuring high productivity, accuracy, and service levels while upholding HIPAA and organizational