Patient Care Navigator - Scheduling & Support

Voluntary Protection Programs Participants' Association, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Voluntary Protection Programs Participants' Association, Inc. is seeking a healthcare customer service specialist to assist with appointment scheduling, registrations, and access-related needs.

You will respond empathetically to chat inquiries and coordinate referrals to specialized teams within a collaborative care management environment. The role emphasizes navigating complex healthcare systems, maintaining high levels of accuracy, and upholding HIPAA and organizational policies while

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Basic computer knowledge; able to use Microsoft Office.
• Strong organizational skills.
• Effective interpersonal skills.
• Able to respond quickly to changes in community and clinic settings.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access needs.
• Respond to inbound consumer chat inquiries professionally and empathetically.
• Facilitate referrals, transfers, and escalations to specialized teams.
• Help consumers navigate complex healthcare systems and care pathways.
• Collaborate with Care Management team to promote proactive patient partnerships.
• Monitor multiple conversations with accuracy and customer service.
• Maintain productivity, quality, and service-level expectations.
• Adhere to HIPAA, privacy, security, and organizational policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Organization skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Voluntary Protection Programs Participants' Association, Inc. is seeking a healthcare customer service specialist to assist with appointment scheduling, registrations, and access-related needs.

You will respond empathetically to chat inquiries and coordinate referrals to specialized teams within a collaborative care management environment. The role emphasizes navigating complex healthcare systems, maintaining high levels of accuracy, and upholding HIPAA and organizational policies while